Hi Jonas,
I do not understand the categories you put in your message because I do not speak German, however I believe that this categorization is quite useless from the point of view of a service designer. I found much more menaingful the categorisation between business oriente services and public services, which is very broad, I know, but introduces the question whether designing business oriented services or public services requires a different strategic or methodological approach.
From a methodological perspective I also find relevant a categorisation of methodologies for a) analysis (ethnographic, sociological studies, marketing techniques, etc)
b)design and organisation of the service (use cases, scenarios)
c)reppresentation and communication (blueprinting techniques, new representation techniques)
Cheers
Nicola
