CREATING EXPERIENCE
ERFOLG DURCH KONSEQUENTES SERVICE DESIGN MANAGEMENT
Good service is of growing importance for your company to satisfy the demands of your clients.
Therefore we have invited international experts to present to you forward-looking service concepts.
The event starts with a presentation from Stefan Moritz (isobar) who will explain the importance of good customer experience for business
success. Afterwards adidas/Brian Gillespie (molecular); Germanwings/Katrin Flöther; McDonalds/Udo Klinkhammer and Deutsche Bank/Ira Holl explain their new service concepts. David Griffiths (Aliagroup) demonstrates innovative management concepts to integrate service in the corporate design strategy.
Furthermore the accompanying workshops provide you with the
possibility to learn more and to enlarge your service-design
competences.
PROGRAM
Attached please find the complete program as PDF.
REGISTRATION
Please register at our website
http://www.design-management-forum.de/anmeldung.html
Here you will find all additional information and a short presentation
of the speakers as well as an abstract of the speeches. We confirm
your registration by email.
ORGANIZERS
The 5. Design Management Forum is organized by:
Prof. Dr. Brigitte Wolf, University of Wuppertal -http://www.uwid.de
Frans Joziasse, PARK advanced design management -http://www.park.bz
Tony Strnad, WDR Westdeutscher Rundfunk Köln - http://www.wdr.de
We look forward to meeting you in Cologne. If you need any further information or if you have any queries, please do not hesitate to contact:
Bergische Universität Wuppertal
Marcel Befort, Diplom Designer
Designtheorie, Schwerpunkt: Methodik, Planung, Strategie
Design theory, focus: methodology, planning and strategy
Department F - Industrial Design
Fuhlrottstraße 10
42119 Wuppertal
Telefon +49 202 439 -5736
Telefax +49 202 439 -5728
Mobile +49 170 98 33 107
http://www.fbf.uni-wuppertal.de
http://www.design-management-forum.org
| Attachment | Size |
|---|---|
| 5_DMF_EINLADUNG.pdf | 63.15 KB |